REFUND AND RETURN POLICY

Last updated: 21 August 2026

This Refund and Return Policy applies to purchases made through astrealstudio.com.

1. Made-to-order products

ASTREAL shirts and posters are produced individually after an order is placed.

Because products are made to order, we generally cannot accept returns, exchanges or refunds where:

• You changed your mind.

• You selected the wrong size, colour or product.

• You entered an incorrect delivery address.

• You no longer want the order after production has started.

Please review the product description, size guide, selected options and delivery address carefully before completing your purchase.

This does not affect any mandatory consumer rights available under applicable law.

2. Order cancellations and changes

Contact support@astrealstudio.com immediately if you need to cancel or change an order.

If production has not started, we will attempt to update or cancel the order and issue any applicable refund.

Once production has started, changes and cancellations cannot be guaranteed because the product is already being manufactured specifically for the order.

Submitting a request does not confirm that a cancellation or change has been accepted. We will email you to confirm the outcome.

3. Damaged, faulty or incorrect products

If your product arrives damaged, contains a manufacturing fault or is different from what you ordered, contact support@astrealstudio.com within 30 days of delivery.

Please include:

• Your order number.

• A description of the problem.

• Clear photographs showing the complete product and the issue.

• A photograph of the packaging or shipping label if relevant.

• A photograph or video showing all affected items if multiple products have the same issue.

Once the issue has been reviewed, we will provide an appropriate solution, which may include a replacement, reprint or refund.

You normally do not need to return a damaged or faulty product unless we specifically request it.

The 30-day reporting period helps us investigate the issue with our production partner. It does not remove any longer mandatory rights available under applicable consumer law.

4. Production variations

Products are manufactured and printed individually. Minor differences may occur between the product shown on screen and the item received.

Small variations in colour, garment dye, material texture or print placement that are normal consequences of the production process are not generally considered defects.

However, substantial printing errors, damage, incorrect products or products that materially differ from their description remain covered by Section 3.

5. Size and colour selections

We do not generally provide free exchanges or refunds where the size or colour selected during checkout was incorrect.

Product measurements and sizing information are available through the relevant product page and size guide. Customers should review this information before ordering.

If the product received is a different size or colour from the one shown in your order confirmation, contact us under Section 3.

6. Missing or undelivered orders

If an order has not arrived by its estimated delivery date, follow the steps in our Shipping Policy and contact support@astrealstudio.com as soon as possible.

Please report a potentially lost order within 30 days of its estimated delivery date so that we have sufficient time to investigate it with the carrier and fulfilment provider.

If the delivery failed because an incorrect or incomplete address was supplied, additional production or shipping charges may apply before a replacement can be sent.

7. Returns

Do not return a product to the address shown on the package. This may be the address of a fulfilment facility and does not guarantee that the return will be received or processed.

Contact support@astrealstudio.com before returning anything.

If a physical return is required, we will provide the correct instructions. Unauthorised returns may not be accepted.

Where a return is required because a product is faulty, damaged or incorrect, ASTREAL will cover reasonable return costs where required by applicable law.

8. Refunds

Approved refunds are issued to the original payment method.

Once issued, refunds may take up to 10 business days to appear, depending on the payment provider and the customer’s bank. ASTREAL cannot control bank processing times.

If more than 10 business days have passed since we confirmed that a refund was issued, contact your bank or payment provider before contacting us again.

Original delivery charges are refunded only where required by law or where confirmed as part of the approved resolution.

9. Consumer rights

Nothing in this policy excludes, restricts or replaces any mandatory rights or remedies available to consumers under applicable law.

Where a provision of this policy conflicts with a mandatory consumer right, the mandatory consumer right will apply.

10. Contact

To request assistance, email support@astrealstudio.com.

Include your order number and all relevant information so that we can review the request as quickly as possible.